Your Website Deserves a Smarter
Live Chat Plugin
Hybrid AI that answers from your own documents, hands off to real people when it matters, and works on any website — WordPress, Shopify, or custom-built. No missed leads. No scripted bots. Just results.
Three Costly Gaps Silently Hitting Your Bottom Line
Most websites are haemorrhaging potential customers without the owner ever knowing. Live chat — done right — seals every one of these gaps.
Visitors Ask. Silence Answers.
66% of online shoppers abandon if they can't get quick answers. Your contact form submission rate? Dismal. Email response time? Hours. Competitors with chat? Winning.
Same Questions, Endless Agent Time
Your support team spends the majority of their day answering the same 20 questions. That's expensive, demoralising, and completely avoidable with a knowledge-trained AI.
After-Hours Leads Vanish by Morning
35% of B2C enquiries happen outside 9–5. Without intelligent after-hours capture and qualification, those leads are comparing other options by the time you open your inbox.
Every Feature a High-Converting Website Chat Needs
Built on IMSupporting's decade of live chat engineering — one plugin, all the intelligence you need to grow.
AI Handles Volume. Humans Handle Heart.
The Hybrid AI model gives you the best of both worlds — an always-on AI that deflects routine volume, paired with expert human operators who jump in when it counts. The handoff is invisible to the customer.
- AI agent triage — intent detection from the first message
- Full conversation history transfers on human escalation
- Real-time AI smart suggestions to guide human agents
- AI-generated chat summaries for instant agent briefing
- Configurable escalation triggers — keywords, sentiment, topic
- Out-of-hours AI mode with intelligent lead capture
- Mobile operator app for agents on the move
Your Documents. AI's Brain. Accurate Answers.
Retrieval-Augmented Generation (RAG) means the AI doesn't guess — it searches your actual uploaded content at query time. FAQs, product manuals, policies, employee handbooks — all become instant AI knowledge.
- Upload PDFs, Word documents, plain text, and more
- AI cites your documents — no hallucinated answers
- Multiple knowledge bases per department or use case
- Update content any time — AI adapts within minutes
- Deep learning surfaces patterns across conversations
- 87% average instant resolution rate from document training
- Supports technical, legal, medical, and commercial content
Design Chat Journeys Visually. Deploy in Minutes.
The drag-and-drop workflow builder replaces rigid chatbot scripts with flexible, branching conversation flows. Route by intent, schedule, department, or any condition — then trigger AI actions, webhooks, or human handoff.
- Visual canvas — zero code required to build flows
- Branching logic by user input, time, intent, or department status
- Collect leads, consent, GDPR opt-ins mid-conversation
- Trigger webhooks and POST requests to your CRM or API
- Office-hours routing with automated after-hours sequences
- Ideal for legal intake, clinic booking, council triage, and more
- Deploy changes live without downtime or redeployment
The Right Team Member. Every Time. Automatically.
Organise operators into departments — Sales, Support, Billing, Technical — then let the AI and workflow system route incoming chats to exactly the right team based on visitor intent, keywords, or pre-chat selection.
- Create unlimited departments with separate chat queues
- AI keyword and intent-based routing to correct department
- Pre-chat department selection widget option
- Custom canned responses and knowledge bases per department
- Department-level availability and out-of-hours handling
- Transfer chats between departments mid-conversation
- Per-department reporting and performance metrics
Data-Driven Chat. See Every Conversion Signal.
The operational dashboard surfaces everything that matters — from daily chat volumes and AI resolution rates to operator response times, workflow drop-off points, and lead capture performance. Audit-ready at any time.
- Real-time and historical chat volume dashboards
- Workflow path analytics — visualise where visitors drop off
- Operator response time and performance reporting
- AI auto-resolution rate tracking by department
- Visitor intelligence — page history, session data, referrer
- Lead capture and conversion attribution
- Exportable audit-ready reports for compliance
Why Website Owners Choose Hybrid AI Over Basic Chat
Old-style live chat tools and rigid scripted bots can't match what a trained Hybrid AI system delivers for conversions and support efficiency.
| Capability | IMSupporting Hybrid AI | Basic Chatbot | Traditional Live Chat |
|---|---|---|---|
| Answers from your own documents | ✓ RAG-powered | ✗ | Human only |
| 24/7 coverage without extra staff | ✓ AI always on | ✓ Scripts only | ✗ Agent-hours only |
| Seamless AI → human handoff | ✓ With full history | ✗ | Manual |
| Visual workflow builder | ✓ Drag & drop | Rigid scripts | ✗ |
| UK-hosted, GDPR compliant | ✓ Fully UK-hosted | Varies | Varies |
| Department routing | ✓ AI-powered | Basic | ✓ Manual |
| Custom AI tool integrations | ✓ CRM, ERP, APIs | ✗ | ✗ |
| Flat pricing — no per-chat fees | ✓ Predictable | Often per-chat | Per seat |
| Works on 50+ website platforms | ✓ One snippet | Platform-limited | ✓ Usually |
From Sign-Up to Live Chat in Under 15 Minutes
No IT department. No lengthy onboarding. Just your email, your website, and five minutes to spare.
If Your Website Exists, You Can Add Live Chat Today
One JavaScript embed works on every platform. Free integration assistance is included on every plan.
Flat Monthly Plans — You'll Never Pay Per Chat
Your monthly price stays the same whether you handle 10 chats or 10,000. Only upgrade when you consistently exceed your APU allowance — no surprise bills.
- 1 Concurrent AI Agent
- 1 Human Operator Account
- AI-Assisted Responses
- AI Chat Summaries
- Smart AI Suggestions
- AI Deep Learning
- AI Reporting Dashboard
- 500 APUs/month
- RAG Document Upload
- Fully UK Hosted
- Email Support
- Free Integration Help
- Mobile App
- 5 Concurrent AI Agents
- 20 Human Operator Accounts
- AI-Assisted Responses
- AI Chat Summaries
- Smart AI Suggestions
- AI Deep Learning
- Advanced AI Features
- 10,000+ APUs/month
- RAG Document Upload
- Fully UK Hosted
- Priority Support
- Custom Branding
- Mobile App
- Bring Your Own AI Keys
Extra operators: £14.99/mo each
- Unlimited AI Agents
- Hundreds of Operators
- All AI Features
- Unlimited RAG Knowledge Bases
- 24/7 Priority Support
- Custom Integrations
- White-label Option
- Dedicated Private Infrastructure
- Regional Hosting (UK/EU/US)
- SLA Guarantees
- Dedicated Success Team
- Bring Your Own AI Keys
All plans include a free setup call. No long-term contracts. Cancel any time. 1 APU ≈ one AI-assisted chat conversation.
Works for Any Business. Trained for Your Niche.
The same powerful Hybrid AI adapts to your sector through your knowledge base uploads, custom workflows, and department configuration.
eCommerce & Online Retail
Product discovery with RAG search across your catalogue, real-time stock queries, basket assist, returns automation, and upsell workflows — all without a human agent.
Healthcare & Clinic Booking
Appointment booking flows, patient intake collection, symptom triage routing to the right department, and out-of-hours information delivery for compliant patient communication.
Legal & Professional Services
GDPR-compliant client intake, case triage, document request workflows, qualification flows for initial consultations, and after-hours lead capture for law firms and consultancies.
Hospitality & Travel
Room availability queries, booking enquiry automation, upsell add-ons, group booking intake forms, pre-arrival guest FAQ deflection, and post-stay review prompts.
SaaS & Technology
Onboarding flow automation, technical FAQ deflection from your documentation, upgrade prompts based on usage signals, billing enquiry routing, and smart escalation to engineering.
Public Sector & Councils
Citizen service triage, departmental routing, consent and accessibility-compliant workflows, digital contact deflection for high-volume council query types, and GDPR-ready data capture.
Education & Higher Education
Admissions enquiry handling, course information delivery via RAG, open day registration journeys, student FAQ deflection, prospectus download flows, and scholarship information routing.
Financial Services & Insurance
Pre-screened enquiry capture, product suitability qualification, appointment scheduling, compliant out-of-hours information delivery, and regulated data collection flows.
UK-Built. GDPR-Ready. A Name Trusted Since 2015.
IMSupporting has been powering live chat for UK businesses for over a decade. Data sovereignty, security, and compliance are built in — not bolted on.
100% UK-Hosted
All chat data, knowledge bases, and operator data stored on UK servers. Full data residency for UK GDPR compliance and public sector procurement requirements.
Enterprise-Grade Security
Bank-level encryption for all data in transit and at rest. Advanced threat protection, regular penetration testing, and secure multi-tenancy architecture.
GDPR by Design
Consent capture built into workflows. Data subject request tooling. Privacy-first architecture throughout — not a compliance afterthought bolted on later.
Real UK Support
UK-based support team. Not a ticket queue in another timezone. Call, email, or chat — real people who understand your compliance and technical context.
Questions Website Owners Ask Before Choosing a Chat Plugin
Clear answers to the things that matter most — setup, AI capability, compliance, and cost.
How quickly can I add live chat to my website?
</body> on your pages, or use the WordPress plugin for one-click installation. Free integration assistance is available on every plan if you need a hand.What makes Hybrid AI different from a standard chatbot?
Can I train the AI on my specific business content?
Is my customer data kept in the UK?
What happens when the AI doesn't know the answer?
Does it work with WordPress and Shopify?
Can I customise the chat widget to match my branding?
What is an APU and why does it matter for pricing?
Can I use my own AI provider keys?
Is there a long-term contract required?
Start Turning Visitors Into Customers Today
Create your account in under a minute. Your AI chat widget is ready to install the moment you sign up.
By signing up you agree to Terms of Service & Privacy Policy. UK-hosted & GDPR compliant.